Reference

Terms and Conditions That Govern Your 988wen Account

These terms set out what you agree to when you open and use your 988wen account — covering deposits through JazzCash, Easypaisa, and Raast, how withdrawals are processed, and what we expect from you as an account holder.

Account Eligibility RulesJazzCash, Easypaisa, Raast Wallet TermsWithdrawal Verification ProcessAccount Suspension ConditionsJurisdiction-Dependent Access
988wen Terms and Conditions That Govern Your 988wen Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause in these terms is unclear, or you believe your account has been actioned incorrectly, contact our support team directly. We handle terms-related queries through live chat and email, and our team can walk you through specific clauses that affect your account or your JazzCash, Easypaisa, or Raast wallet connection.

Team online

Live Chat

Reach us through the live chat window on the site. This is the quickest path for terms queries about your account status or a payment hold.

Email Support

Send a detailed query to our support email for written clarification on any clause. We respond with a reference number so you can track the conversation.

Account Help Centre

The help centre inside your account dashboard covers the most common terms questions — wallet linking, withdrawal conditions, and account verification steps.

HOW WE HANDLE POLICY

Account Security, Data and Your Rights Under These Terms

Our terms are structured to be clear about what we store, why we store it, and how you can request changes. Account security, data retention, and wallet verification are the three areas most Pakistan account holders ask about — so we have addressed each one directly here.

Data Retention

We retain account and transaction data as required by our operating obligations. You may request a summary of what we hold by contacting support through live chat or email.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you notice an unrecognised session, report it to support immediately so we can lock the account.

Cookie and Session Policy

We use session cookies to keep your account active while you are logged in. Closing the browser ends the session. Persistent cookies can be cleared from your device settings at any time.

Requesting Changes

To update registered details such as your linked JazzCash or Easypaisa number, submit a request via support with your account ID. Changes go through a verification step before they are applied.

Frequently Asked Questions About Our Terms

These are the questions we see most often from account holders in Pakistan who want to understand how our terms apply to their deposits, withdrawals, and account access.

Yes. Any funds moved through JazzCash, Easypaisa, or Raast are subject to the payment clauses in these terms. Each deposit is logged and verified before it is credited to your account wallet.

We may suspend or permanently close your account. If a breach is found after a withdrawal has been requested, the request may be held pending investigation. Support will notify you with the reason.

No. These terms permit one account per person. Duplicate accounts are a breach and both accounts may be closed. If you believe a duplicate was created in error, contact support immediately.

Contact us through live chat or email with your account ID and a data request. We will compile the relevant records and send them to your registered contact detail within a reasonable period.

We may update these terms at any time. A notice will appear when you next log in. Continuing to use your account after that point means you have accepted the updated version.

Access depends on local law and is available only where local law permits. If your region restricts certain services, those restrictions apply regardless of what the platform otherwise offers.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.